• Sync Issues

  Sync Issues Between Devices If your stories don't appear on another device Pull down to refresh on both devices Log out and log back in Check that you're using the same email on both devices Wait 2-3 minutes for sync to complete Web and mobile sync automatically when online. Changes appear within 1-2 minutes. Common sync issues Wrong account: Verify you're logged into the same account Check email address in Settings Log out and log back in with correct email No inFew readers

• Recordings Not Saving

  Recordings Not Saving Check these first Do you have internet connection? (required for upload) Is your storage full? Did you tap "Save" after recording? If recordings disappear Check "Drafts" in your story list Recordings save automatically every 30 seconds Lost recordings older than 7 days cannot be recovered Contact support with the approximate date/time Common issues No internet connection: Recordings need internet to upload Connect to WiFi or cellular dataFew readers

• Sharing Link Issues

  Sharing Links Not Working If recipients can't open your link Check that the link copied completely Resend the link Try sharing through a different method (email vs text) Check if the recipient needs to create a free account first If collaborators can't access collections Verify they accepted the invitation Check that they're using the email address you invited Resend the invitation Confirm you're on the Family Plan Common issues Link truncated: Some messaging appFew readers

• Transcription Problems

  Transcription Problems If transcription is blank or incomplete Background noise may have drowned out your voice Microphone permission may be denied Try re-recording in a quieter space If transcription is inaccurate Speak more clearly and slowly Move closer to the microphone Reduce background noise You can edit the transcript before generating the story If transcription doesn't start Check your internet connection Wait 60 seconds (processing sometimes delays) ForceFew readers

• App Crashes

  App Crashes or Freezes If the app crashes Force close the app completely Reopen it Check for app updates in the App Store Restart your phone if crashes continue If the app freezes during recording Your recording is saved automatically Close and reopen the app Find the recording in your draft stories Continue from where you stopped If problems persist Check your iOS version (we require iOS 15 or higher) Free up storage space (recordings need space) Reinstall tFew readers

• Magic Link Issues

  Magic Link Not Arriving If you don't receive the email Wait 2-3 minutes Check spam/junk folder Check that you entered the correct email Request a new link Try a different email address If links don't work Links expire after 15 minutes Links work only once Request a new link Check that you're clicking the full link (some email clients truncate) Common issues Wrong email address: Double-check spelling Check for extra spaces Verify the email address in yoFew readers

• Payment Issues

  Payment or Billing Issues If your subscription doesn't activate Check that payment completed in your Apple account Log out and log back in Restart the app Contact support if access doesn't restore within 1 hour If you're charged incorrectly Contact Apple Support for billing disputes Contact MemoryWeaver support for account access issues We can verify your subscription status Common payment issues Payment declined: Check your payment method in Apple ID VerifyFew readers