• Billing -- Web

  Billing Questions - Web Managing your subscription through web Log in to memoryweaver.app Go to Settings Click "Subscription" Manage or cancel from here Billing Charges appear as "MemoryWeaver" on your credit card statement Billing happens through Stripe Contact support@memoryweaver.app for payment or account issues Refunds Contact support@memoryweaver.app Include your account email and reason for refund Refund requests reviewed within 24 hours Common billinFew readers

• Collaborator Account

  I'm a Collaborator on a Family Plan When someone invites you to contribute to their collection, you get a free account with special access. What you get Free MemoryWeaver account Full access to shared collections (recording, AI questions, entity recognition) Your own personal space for Individual plan features What you don't get You don't pay anything You don't manage the Family Plan subscription Advanced features only work within shared collections Your personal stories ouFew readers

• Billing -- Apple

  Billing Questions - Apple Managing your subscription through Apple Open Settings on your iPhone Tap your name at the top Tap "Subscriptions" Find MemoryWeaver Manage or cancel from here Billing Charges appear as "MemoryWeaver" on your Apple invoice Billing happens through your Apple ID payment method Contact Apple Support for payment issues Contact MemoryWeaver support for account access issues Refunds Apple handles all refund requests Go to reportaproblem.aFew readers

• Beta Users

  Beta and Legacy User Accounts Beta testers who joined before the official launch get special benefits. Your benefits Free access to Storyteller+ for the first year Early access to new features Priority support First 100 users get lifetime 50% discount on any paid plan After your first year You'll receive an email 30 days before your free year ends Choose to continue with a paid plan or revert to the free Individual plan Your discount applies automatically if you're in the fFew readers

• What Happens to My Data if I Cancel?

  What Happens to My Data if I Cancel? Your data stays When you cancel your subscription: All stories remain in your account All recordings remain accessible All collections stay viewable No data gets deleted What changes Paid features become locked Collections with collaborators become view-only Advanced AI features stop working Entity recognition stops updating Canceling vs Deleting Canceling your subscription: Reverts your account to free Individual plan All yFew readers

• Creating Your Account

  Creating an Account On iOS Download MemoryWeaver from the App Store Open the app Tap "Sign up with email" Enter your email address Check your email for a magic link Tap the link to verify your account Complete your profile with your name On web Go to memoryweaver.app Click "Sign up" Enter your email address Check your email for a magic link Click the link to verify your account Complete your profile with your name All new accounts start on the freeFew readers

• Upgrading My Account

  Upgrading Your Account From Individual to Storyteller+ Go to Settings Tap "Subscription" Select "Storyteller+ ($4.99/month)" Complete payment through Apple From Individual or Storyteller+ to Family Plan Go to Settings Tap "Subscription" Select "Family Plan ($9.99/month)" Complete payment through Apple Upgrades take effect immediately. You get immediate access to all features in your new tier. What you get with Storyteller+ Everything in Individual (Free) MuFew readers

• Canceling Your Account

  Canceling Your Account To cancel your subscription Go to Settings Tap "Subscription" Tap "Cancel subscription" Confirm cancellation Your subscription remains active until the end of your billing period. You keep access to all features until then. What happens after cancellation After cancellation, your account reverts to the free Individual plan. Your data stays: All stories remain in your account All recordings remain accessible All collections stay viewable No dFew readers

• Downgrading My Account

  Downgrading Your Account To downgrade Go to Settings Tap "Subscription" Select a lower tier Confirm the change Downgrades take effect at the end of your current billing period. You keep your current features until then. What happens after downgrade After downgrade, collections with collaborators remain viewable but you lose coordinator abilities. Stories remain accessible but advanced features become locked. What you keep: All your stories All your recordings All yoFew readers