Articles on: Troubleshooting

Sync Issues

Sync Issues Between Devices

If your stories don't appear on another device

Pull down to refresh on both devices
Log out and log back in
Check that you're using the same email on both devices
Wait 2-3 minutes for sync to complete

Web and mobile sync automatically when online. Changes appear within 1-2 minutes.

Common sync issues

Wrong account:

Verify you're logged into the same account
Check email address in Settings
Log out and log back in with correct email

No internet:

Both devices need internet connection
Check WiFi or cellular data
Sync happens automatically when connected

App needs update:

Update to latest version on App Store
Older versions may have sync issues
Update both iOS and web if using both

Force sync

To force an immediate sync:

Pull down on your story list
Wait for refresh to complete
Changes should appear within 30 seconds

What syncs automatically

All stories
All recordings
All collections
All edits
Account settings
Subscription status

What doesn't sync

Draft recordings in progress
Unsaved edits
Local cache

Finish and save work before switching devices.

Troubleshooting steps

Verify same account on both devices
Check internet connection
Update app to latest version
Pull down to refresh
Log out and back in
Wait 3 minutes
Contact support if still not syncing

Updated on: 30/10/2025

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