Sharing Links Not Working

If recipients can't open your link

• Check that the link copied completely
• Resend the link
• Try sharing through a different method (email vs text)
• Check if the recipient needs to create a free account first

If collaborators can't access collections

• Verify they accepted the invitation
• Check that they're using the email address you invited
• Resend the invitation
• Confirm you're on the Family Plan

Common issues

Link truncated:

• Some messaging apps cut long links
• Copy and paste carefully
• Use email for most reliable sharing
• Shorten links can sometimes help

Recipient needs account:

• View-only links work without account
• Asking questions requires free account
• Collaboration requires invitation
• They must sign up first

Wrong email for collaboration:

• Collaborators must use invited email
• Check the email you sent invitation to
• Have them check spam for invitation
• Resend to correct email

Link expired or revoked:

• Generate new link if old one revoked
• Share links don't expire
• Collaboration invitations don't expire
• Double-check you didn't delete the story

For story sharing

View-only access:

1. Open story
2. Tap share
3. Copy link
4. Send via email or text
5. Recipient opens in browser

If link doesn't work:

• Verify story still exists
• Generate new link
• Check recipient has internet
• Try different browser

For collection collaboration

Family Plan only:

1. Open collection
2. Tap Collaborators
3. Send invitation
4. They accept via email
5. They create account with that email

If collaboration doesn't work:

• Confirm you have Family Plan
• Verify invitation was sent
• Check they used correct email
• Resend invitation

Revoking access

To stop sharing:

1. Open story or collection
2. Tap share settings
3. Generate new link (for stories)
4. Remove collaborator (for collections)
5. Old access stops immediately

Related articles

• Sharing Stories
• Collection Sharing
• Inviting Collaborators
• Plan Comparison

Updated on: 30/10/2025