Payment or Billing Issues

If your subscription doesn't activate

1. Check that payment completed in your Apple account
2. Log out and log back in
3. Restart the app
4. Contact support if access doesn't restore within 1 hour

If you're charged incorrectly

• Contact Apple Support for billing disputes
• Contact MemoryWeaver support for account access issues
• We can verify your subscription status

Common payment issues

Payment declined:

• Check your payment method in Apple ID
• Verify card has funds
• Update expired card
• Try different payment method

Subscription not showing:

• Log out and log back in
• Restart app
• Check Apple subscriptions
• Wait 1 hour for system to update

Charged but no access:

• Verify payment in Apple subscriptions
• Log out and back in
• Contact support with:
• • Your email address
  • Payment confirmation
  • Screenshot of Apple subscription

Wrong tier activated:

• Check which tier you selected
• Cancel and resubscribe to correct tier
• Contact support for assistance

Verifying your subscription

On iPhone:

1. Open Settings
2. Tap your name
3. Tap Subscriptions
4. Find MemoryWeaver
5. Verify active status

In app:

1. Open Settings
2. Tap Subscription
3. See current plan
4. Verify features match tier

Getting refunds

Apple subscriptions:

• Go to reportaproblem.apple.com
• Sign in with Apple ID
• Find MemoryWeaver
• Request refund

Web subscriptions:

• Email support@memoryweaver.app
• Include account email
• Explain reason
• Response within 24 hours

Contact support

For billing issues:

• Apple subscriptions: Contact Apple Support
• Web subscriptions: Contact support@memoryweaver.app
• Include payment confirmation
• Include screenshots

Related articles

• Billing - Apple
• Billing - Web
• Upgrading Account
• Canceling Account

Updated on: 30/10/2025