Magic Link Not Arriving

If you don't receive the email

1. Wait 2-3 minutes
2. Check spam/junk folder
3. Check that you entered the correct email
4. Request a new link
5. Try a different email address

If links don't work

• Links expire after 15 minutes
• Links work only once
• Request a new link
• Check that you're clicking the full link (some email clients truncate)

Common issues

Wrong email address:

• Double-check spelling
• Check for extra spaces
• Verify the email address in your account

Spam folder:

• Check junk/spam folders
• Add memoryweaver.app to safe senders
• Check all folders

Email delay:

• Sometimes emails take 2-3 minutes
• Be patient before requesting another
• Too many requests can cause delays

Link expired:

• Links expire after 15 minutes for security
• Request a new link
• Act quickly once you receive it

Link already used:

• Each link works only once
• Request a new link if you need to log in again

Email provider issues

Some email providers have strict filters:

• Gmail: Usually works fine
• Outlook/Hotmail: Check junk folder
• Corporate email: May block automated emails
• Try a personal email if corporate blocks it

Request a new link

1. Go to login page
2. Enter your email
3. Tap "Send magic link"
4. Wait 2-3 minutes
5. Check spam if not in inbox

Alternative solution

If magic links consistently fail:

1. Try a different email provider
2. Contact your IT department (if corporate email)
3. Contact support@memoryweaver.app

Related articles

• Magic Link
• Password Reset
• Creating an Account

Updated on: 30/10/2025