Getting Help

Contact Support

Need more help?

Email: support@memoryweaver.app

Response times

Beta testers: Within 24 hours
General inquiries: Within 48 hours
Urgent issues: Within 4 hours

Before contacting support

Check this help documentation
Try the troubleshooting steps
Update to latest app version
Restart your device

What to include in your message

Your account email address
Describe the specific problem
When the problem started
What you've already tried
Screenshots if relevant
Device and iOS version (for mobile issues)

Common issues we can help with

Account issues:

Login problems
Subscription not activating
Billing questions
Account deletion

Technical issues:

App crashes
Recordings not saving
Sync problems
Transcription errors

Feature questions:

How features work
Collaboration setup
Collection management
Sharing and privacy

We're here to help

We're committed to helping you preserve your family's stories. Don't hesitate to reach out with questions or concerns.

Updated on: 30/10/2025

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