Articles on: Account Management

Billing -- Web

Billing Questions - Web

Managing your subscription through web

Log in to memoryweaver.app
Go to Settings
Click "Subscription"
Manage or cancel from here

Billing

Charges appear as "MemoryWeaver" on your credit card statement
Billing happens through Stripe
Contact support@memoryweaver.app for payment or account issues

Refunds

Contact support@memoryweaver.app
Include your account email and reason for refund
Refund requests reviewed within 24 hours

Common billing issues

Charged twice: Contact support@memoryweaver.app. We'll investigate and process refunds within 24 hours.

Subscription not activating: Check that payment completed, then log out and log back in to MemoryWeaver.

Wrong amount charged: Verify your plan tier in Settings > Subscription. Contact support if the charge doesn't match.

Payment methods

Web subscriptions accept:

Credit cards (Visa, Mastercard, American Express)
Debit cards
Other payment methods supported by Stripe

Updated on: 30/10/2025

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