App Crashes or Freezes

If the app crashes

1. Force close the app completely
2. Reopen it
3. Check for app updates in the App Store
4. Restart your phone if crashes continue

If the app freezes during recording

• Your recording is saved automatically
• Close and reopen the app
• Find the recording in your draft stories
• Continue from where you stopped

If problems persist

• Check your iOS version (we require iOS 15 or higher)
• Free up storage space (recordings need space)
• Reinstall the app (your data stays in the cloud)
• Contact support@memoryweaver.app

Common causes

Low storage:

• Check available storage on your phone
• Delete old photos or apps
• Recordings need space to save

Outdated iOS:

• Update to iOS 15 or higher
• Older versions may not work properly

Outdated app:

• Check App Store for updates
• Always use the latest version

Before contacting support

Try these steps:

1. Force close and reopen
2. Update the app
3. Restart your phone
4. Check storage space
5. Try recording a short test

If none of these work, contact support with:

• Your iOS version
• What you were doing when it crashed
• How often it happens
• Screenshots if possible

Related articles

• Recordings Not Saving
• Contact Support

Updated on: 30/10/2025